Red Hat

Technical Support Trainee

Event Mode : Campus Drive

Updated on : 5/9/2019

Event Range : 5/9/2019 - 6/30/2019

Req Education : Bachelor's Degree

Location : Pune


Short Info : -

Red Hat hiring for Technical Support Trainee role at Pune location.

Company Description

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.


Job summary

The Red Hat Global Support Services team is looking for an Intern to join us in Pune, India. In this internship, you will become a part of a team that focuses on resolving issues for enterprise customers by providing high-level technical support and sustaining engineering services to maximize uptime and reduce information technology (IT) costs. You'll have an opportunity to work with leading open source developers to create new solutions and customer offerings. You will also receive on-the-job training, including an introduction to Red Hat’s offerings like Red Hat Enterprise Linux (RHEL) and related technologies, including virtualization, storage, clustering, cloud, and satellite, as well as soft skills training and troubleshooting. This position has the potential to convert to a full-time role as an Associate Technical Support Engineer at the end of the internship period.


Primary job responsibilities

  • Perform basic investigation and troubleshooting of Red Hat’s enterprise application server suite of offerings and additional layered offerings to find resolutions for technical issues
  • Gather information for each bug and provide analysis to fully understand the issues
  • Propose and discuss fixes or workarounds and provide advice to educate customers
  • Collaborate with the engineering, product management, and support management teams to prioritize customer requests
  • Incorporate your findings to Red Hat's knowledge base
  • Support Red Hat's global customers on technical issues through phone, chat, or remote access tools


Required skills

  • Excellent verbal and written communication skills
  • Good analytical and problem-solving skills
  • Ability to communicate and present ideas in a user-friendly way
  • Motivated and comfortable working within a team
  • Graduated within the last two years with a bachelor's degree in engineering, computer science or IT, science, or computer applications, or with a master's degree in computer applications with an overall of 60% marks in engineering
  • Red Hat Certified Engineer (RHCE) and Red Hat Certified System Administrator (RHCSA) certifications are mandatory
  • Basic understanding of Linux, Unix, and open source
  • Familiarity with the C language and development tools like the GNU Compiler Collection (GCC)
  • Knowledge of networking and Unix-like services and concepts
  • Open source community contribution through projects is a plus